The Benefits of Remote IT Support – IT support services have become increasingly important in recent years for both large and small businesses. From ensuring your business has access to stable, reliable internet and VoIP telephony to regular offsite backups and resolving hardware issues, professional IT support providers can boost the productivity of your business and cement the continuity you require to nurture and foster growth.
With so lots of options out there, it can be difficult to narrow down IT support providers and choose the right one for your business.
The rapidly evolving digital world has recently revolutionised how technology is used in recent years, both on a personal and professional scale worldwide – and thanks to contemporary IT infrastructure and other cutting-edge digital assets like cloud-centric software, new models and processes that will shape the future of business are already set to emerge.What’s more, we are currently witnessing a shift away from traditional centralised offices, towards remote working. As a result, the role of IT support has evolved along with businesses needs and the technology it requires, with an increasing number of companies choosing remote services over in-house specialists.
So what is remote IT Support? How does it differ from traditional in-house support, and what are the benefits?
What is Remote IT Support?
Remote IT support is usually implemented by a professional IT support company and, as the name suggests, is the management of a company’s IT infrastructure, network and digital assets from a remote location. If a business is having a technical issue or experiencing downtime, the job of remote IT support is to find a resolution via cloud-centric technology, email or even phone.
So, what are the benefits of remote IT support?
The Benefits of Remote IT Support
Put simply, remote support allows your managed IT support company to securely access your network from a location away from your centralised office. This means your IT support company can proactively monitor and manage your digital assets and IT infrastructure without the need to be onsite.
Benefits of remote support include…
Efficient Response Times
With the click of a button, your IT support provider will be able to access your network and quickly resolve any issues before they escalate. As a result, response times are more efficient than situations where onsite support is required. Remote IT support also can dramatically decrease any disruption to you and your employees as there is usually no need for an onsite visit.
An Extra Set of Hands
Remote IT support can offer you the extra expertise your business needs to help get you through the day. Whether you’re anticipating a busy period or simply need an extra pair of hands for a particular project, a remote IT company can give you the support you need without the need to hire new staff.
Your IT support service may be able to offer 24/7 management, although this isdependent on your service level agreement. 24/7 support guarantees you will be able to ask your specialist for help at any time of day and that any tech-related concerns will be fixed as they arise.
Nowadays, many companies are choosing remote IT support rather than hiring a whole tech department. Remote IT assistance is more affordable than traditional in-house support since it gives you access to a whole team of specialists without having to recruit permanent employees.
The Future of IT Management
Today, the proactive assistance made possible by cloud-centric technology is viewed as the future of IT management. In saying that, there still exists a need for traditional, onsite support. Many businesses these days utilise a combination of remote and onsite support to get the help they need.
So, what is onsite support? And how does it differ from remote IT support?
What is Onsite IT Support?
As a business, you will require in-house support at some point. This is because onsite support is required to resolve any physical hardware issues with your IT infrastructure, including repairs.
As most disruptions can be resolved remotely by your IT service provider, a combination of remote and onsite support is all a business needs to cement business continuity and nurture growth in their day-to-day operations.
The benefits of onsite IT support through a managed provider include…
Onsite IT support is often offered through a flexible IT package which includes in-house and remote support. This package is usually offered at flexible, pay-as-you-go rates and can be tailored to the needs of your company for a truly bespoke service.
Service Level Agreement
On-site IT assistance gives your company a service-level agreement. This means your IT support service will be contractually obliged to support your business, and guarantees your technology is maintained and operating as effectively as possible.
Sometimes, your business simply needs in-person support to resolve issues with your tech. Onsite IT support can provide your business with that assistance as well as efficient, jargon-free solutions to any hardware issues you’re having.
Finding the Right IT Support Company for Your Business
The specific demands of your company will ultimately determine whether you choose onsite IT help, remote IT support, or a hybrid strategy.
While selecting an IT support provider for your company is relatively straightforward, choosing the best support for you, your team and your business can be considerably trickier. Your company’s main beliefs should be reflected in your choice of IT support provider. It’s also important to take into account your objectives, preferences and unique market niche.
To start with, try searching a few different keywords with your location in your favourite search engine. You might try ‘IT Support Bristol’ or ‘Tech Management Plymouth’. It should be simple enough to filter downwards your options from there until you locate a provider that fits the requirements of you and your business.